Project Manager

Role Overview of a National Operations Manager

PPMS is hiring a National Operations Manager to lead end-to-end merchandising and execution delivery across India. This senior leadership role ensures KPI achievement, SOP adherence, budget control, and continuous improvement of the national delivery model while partnering with senior management and clients to drive operational excellence.

Key Job Details

• Job Title: National Operations Manager
• Locations: Bangalore, Chennai, Hyderabad, Mumbai
• Experience: Minimum 10+ years
• Employment Type: Full-Time
• Preferred Industries: Retail, FMCG, QSR

National Operations Manager Responsibilities

Strategic Responsibilities

• Ensure smooth nationwide operations with all KPIs met through effective manpower and route management.
• Manage complete merchandising and execution delivery through operations teams across the country.

Operational Execution

• Plan budgets and manage the complete merchandising delivery system at a national level.
• Ensure KPIs are achieved across all channels and programs in coordination with senior management.
• Drive consistent SOP implementation through Regional Managers and Operations Managers.
• Introduce process improvements aligned with client requirements.
• Develop training modules for merchandising and promotion excellence.
• Monitor budgets and establish economic working norms.
• Ensure legally compliant operational systems across regions.
• Continuously enhance the delivery model for timely, high-quality execution.
• Escalate issues and guide teams for quick resolution.
• Negotiate with clients on salary revisions, incentives, and additional business opportunities.
• Closely monitor MIS and evaluate operational performance reports.
• Conduct monthly reviews with Regional and Operations Managers.
• Drive adoption of best practices and act as a brand ambassador of PPMS.
• Handle additional responsibilities assigned by management as required.

Educational Qualification

Any Graduate Degree (Mandatory)

Experience Requirements

• Minimum 10+ years of experience in operations and large team leadership at a national scale.
• Prior exposure to Retail, FMCG, or QSR industries preferred.

Core Skills & Competencies

Technical Skills

• Strong operational planning and KPI management expertise.
• Budget monitoring and delivery optimization.
• MIS evaluation and performance analytics.

Behavioral Competencies

• Innovation-driven and client-focused mindset.
• Strong performance management capabilities.

Leadership Traits

• Strong leadership with the ability to manage multiple priorities.
• Well-organized, systematic, and process-driven approach.
• Commitment to implementing best-in-class practices.
• Client-oriented approach with strong business partnership skills.

Team Interactions

Internal Teams

• Regional Managers
• Operations Managers
• HR / Admin / Accounts Teams
• Senior Management

External Teams

• Client Teams

Application Process

1. Submit your application by filling in the form and uploading your resume.
2. HR screening and shortlisting.
3. Interview rounds with senior leadership.
4. Final selection and onboarding.

How to Apply for the National Operations Manager Position

Complete the application form with your details and upload your CV. Our HR team will review your profile and contact shortlisted candidates.

National Operations Manager Job – Frequently Asked Questions

1. Is travel required?

Yes, national-level travel and market visits are part of the role.

2. Is this role field-based or office-based?

This role involves national field oversight along with office coordination.

3. How can I apply for the National Operations Manager position?

You can apply by filling out the application form on the website and uploading your resume.

4. What is the career growth path for this role?

This role provides opportunities to move into senior strategic and leadership positions within operations.

5. Why should I apply for this National Operations Manager role?

This position offers leadership exposure in nationwide merchandising operations with strong impact and growth potential.

Contact Information

Phone: 044-4282-1722 / 044-4282-1724
Email: info@ppms.in