About the Operations Manager Role at PPMS
PPMS Field Marketing Pvt. Ltd. is hiring an experienced Operations Manager to lead and streamline field marketing operations across key regions. This role focuses on ensuring operational excellence, driving KPI performance, managing on-ground teams, and maintaining strong client relationships across retail environments.
As an Operations Manager, you will collaborate with internal stakeholders and client partners to execute regional strategies, implement SOPs, and deliver measurable business outcomes in retail and field marketing operations.
Key Job Details
- Job Title: Operations Manager
- Locations: Bangalore, Chennai, Hyderabad, Mumbai
- Experience: Minimum 4+ years
- Employment Type: Full-Time
- Preferred Industries: Retail, FMCG, QSR
Operations Manager Responsibilities
Strategic Responsibilities
- Ensure achievement of KPIs as per company and client SOPs
- Collaborate with clients to plan and execute regional operational strategies
Operational Execution
- Drive KPI performance across assigned zones and regions
- Implement, monitor, and improve operational SOPs continuously
- Review MIS reports, identify operational gaps, and initiate corrective actions
- Lead initiatives focused on continuous operational improvement
- Conduct regular review meetings with internal teams and clients
- Share performance updates and operational feedback with senior management
- Oversee training and performance management of merchandisers and supervisors
- Manage On-the-Job Training (OJT) for promoters and merchandisers
- Coordinate with client managers and store teams to resolve operational issues
- Ensure timely communication regarding stock levels and operational escalations
- Handle additional responsibilities as assigned by management
Educational Qualification
Any Graduate Degree (Mandatory)
Experience Requirements
- Minimum 4+ years of experience in operations and team management
- Prior experience in Retail, FMCG, or QSR industries preferred
Core Skills & Competencies
Technical Skills
- Team delegation and people management
- Client relationship management
- Training and development
- Problem-solving and conflict resolution
- Strong operational expertise
Behavioral Competencies
- Self-driven and highly motivated
- Excellent communication and interpersonal skills
- Ability to build positive working relationships
- Mentorship mindset with a focus on team development
- Result-oriented and process-driven approach
Leadership Traits
- Ability to manage multiple priorities effectively
- Organized and systematic working style
- Client-centric and collaborative mindset
Team Interactions
Internal Teams
- Regional Manager
- Project Manager
- Supervisors
External Teams
- Client Teams
- Store Teams
Application Process
- Submit your application by filling out the form and uploading your resume
- HR screening and shortlisting
- Interview rounds with operations leadership
- Final selection and onboarding
How to Apply for the Operations Manager Position
Complete the application form with your details and upload your CV. Our HR team will review your profile and reach out to shortlisted candidates.
Operations Manager – Frequently Asked Questions
1. Is travel required?
Yes, regional travel and site visits are part of the operational responsibilities.
2. Is this role field-based or office-based?
This role involves a mix of regional field oversight and office coordination.
3. How can I apply for the Operations Manager position?
You can apply by filling out the application form on the website and uploading your resume.
4. What is the career growth path for an Operations Manager?
This role offers opportunities to grow into senior regional and national operations leadership roles based on performance.
5. Why should I apply for this Operations Manager role?
This position offers hands-on leadership exposure in large-scale retail and field marketing operations with strong learning and career growth opportunities.
Contact Information
Phone: 044-4282-1722 / 044-4282-1724
Email: info@ppms.in